Common Queries

Your Questions, Answered

Find quick answers to common questions about UrbanHide products, orders, and policies. If you don't see what you need, our support team is ready to help.

Product & Care

Essential Information

Detailed answers on our genuine leather, product specifications, and convenient payment options.

Leather Care & Patina

Laptop Fit & Sizes

Payment & COD

Our full-grain leather develops a unique patina over time. To maintain its rich character, clean with a soft, dry cloth and avoid harsh chemicals. This preserves its natural beauty and longevity.

All our laptop bags feature padded sleeves for secure transport. Our 14-inch models fit devices up to 34x24x2.5cm, and 16-inch models accommodate laptops up to 38x26x2.5cm.

We accept all major payment methods including UPI, Credit/Debit Cards, and NetBanking. For your convenience, Cash on Delivery is available across India for orders up to ₹10,000.

Contact Support

Still Have Questions?

Our dedicated support team is here to provide personalized assistance and ensure your UrbanHide experience is seamless.